TERMS OF SERVICE

By commissioning or purchasing from me, you are automatically agreeing that you have read and accepted the terms of service.

Please take the time to read this information carefully as I will not be held responsible for any misunderstanding of these terms.

Preparing to commission

You must be 17 years of age or older to commission me. I will very rarely make special exceptions. This excludes premades or other items on my online store.
You must have a detailed, high-quality reference sheet of your character for your quote application. This must include at least a front view and back view of your character, but an additional side view is preferred.
If you would like an artistic liberty commission, please contact me first as the process will differ.
Proper quote applications to be made to my email and are commission applications.
Reference sheets cannot be hand-drawn and must be a digital and readable file (such as .jpeg or .png format)
You can use the quote calculator on my website for a relatively accurate estimate of your commission cost without actually applying for a commission.
The quote calculator is separate from applications and are simply an estimation of the total cost.
Emailing me for a proper quote means that you are applying for a commission however does not guarantee a slot. But you must be prepared in the case that I will accept your commission.
I have the right to turn down or accept any application due to a variety of factors such as what I'd like to make, availability and accessibility of materials, and design of your character.
I do not currently take NSFW commissions.
I have the right to ask for ID or proof of age preceding any custom commissions. This does not apply to the purchase of any premade or digital product I may sell. Refusal or failure to provide sufficient evidence of your age in this instance may result in the cancellation of the commission or blacklisting for future commissions.

Payment and refunds for custom commissions

All quote estimates are in Australian Dollars (AUD$)
All payments are to be made only in Australian Dollars (AUD$), preferably via PayID or bank transfer. If you would like to pay through PayPal the total cost of your commission will incur an additional 3% fee. If you would like to pay through Etsy the total cost will incur an additional 14% fee.
You may use my quote calculator to get a relatively accurate idea of your commission cost. Upon emailing me for a proper quote you are applying for a commission and should hence be prepared if I contact you about taking on your commission.
You must pay a 30% deposit of the total quoted price before any type of commission is to be started. If I have accepted your commission but not received the 30% deposit within one week, your commission may be rejected completely. Please be prepared when contacting me to apply for a commission.
Unless requested before starting on your commission with materials not yet purchased (and within reason of the client) the 30% deposit is non-refundable. If I have already purchased materials you will only receive a 20% refund of the deposit. After that, there are no refunds for the deposit.
If you must cancel your commission after already paying the deposit, you will receive a 50% refund of what you have paid excluding the non-refundable deposit. There are no refunds for any amount you have paid if the material has already been cut. If you have paid in full you are eligible for a 30% refund of the total cost before material has been cut, but no refunds are available after this stage.
You must have an appropriate and significant reason if you cancel a commission or you will be blacklisted from commissioning me in the future.
If your commission is worth over $500 AUD and paid in full, you will receive a 5% discount off the estimated quote. This does not apply to small parts under $500.
If you are only commissioning small parts under $500 (hands, tail, etc) payment plans may not be applicable but vary from product to product.
I will likely accept payment plans up to three months however longer payment plans may only be applicable with a higher item cost depending on the circumstances.
After I have received 30% of the total cost, I will start the commission process. Payments will still be due as per the payment plan we have agreed on until paid in full. I will provide an estimated completion date accordingly.
You can have up to one late payment before this may affect the completion time of your commission. One missed payment (over 7 days) and I will stop work on your commission until payment is received. Prolonged failure of payment may have your commission cancelled and/or partially refunded, with the deposit itself being non-refundable.
If you consistently have late or missed payments or behave disrespectfully this may result in blacklisting from future commissions and cancellation of your commission. I have the right to refuse working with anyone who is rude, fails to communicate adequately or makes me uncomfortable, before or during a commission. Necessary refunds will be made accordingly.
If you need your commission completed by a certain time, deadline fees may apply and can be discussed. I may refuse deadlines that are not appropriate for my capabilities.
In the event that a commission must be cancelled as a result of my own personal reasons (e.g. life circumstances, injury) you will be fully refunded. This includes the deposit that is typically non-refundable.
I am able to keep and modify commissions to make them salable under the circumstance that a commission has to be cancelled or refunded, whether this is due to the missed payments or unforeseeable personal events outlined. If I have almost completed your commission and your commission is cancelled (not due to my own personal reasons)
Refunds do not include any transaction fees that may apply (however you will be notified in the unlikely case that transaction fees are involved during a purchase or a commission.
Such rules do not apply to deposits or full payments on premade items. You have the ability to receive a full refund on these items if they have not already been shipped. However, without an appropriate reason you may be blacklisted from future purchases or commissions.

Moral of the story, please strive to make your payments on time and majority of these statements won't apply to you.

During the commission process

I will strive to regularly update you with work in progress pictures through private communication after I have started the commission, but please be patient.
Please notify me of anything specific you may want in your commission that may not be clear on the reference sheet. Please remain sensible. (E.g. similar shape to another head made by me, longer fur in a particular area, larger eyes)
I will be happy to make any changes that are appropriate to the reference sheet given. This especially goes for any mistakes I have made. Please point out anything you want changed or done differently as I may be unable to change them later on unless it is a significant mistake on my behalf. Please avoid requesting major changes you would like that would affect what I have already done without discussing first before I have started on your commission.
Please remember I am a human and cannot make extremely technical changes. I will still strive to do my very best to meet your needs.
If you have not noted an additional feature in your quote this may incur additional charges.
I retain the right to post work in progress images on any of my public business pages on social media.

Rights of use for myself and the client

I retain copyright for any work I make
I am able to use images from commissions or anything I create for business purposes, such as posting on social media or examples of my work
Custom commissions are intended for personal use only. This means you cannot use my work for commercial use whatsoever.
You are prohibited from using my work for NFTs, crypto, or other forms of monetary gain. This may exclude cases of individual content creation such as YouTube or TIkTok videos.
Commercial use will incur additional fees to buy rights to my work. You must notify me as soon as possible before starting work. I have the right to refuse making something intended for commercial use. If you buy the rights for commercial use you may use commission for any monetary gain or business purposes.
Unauthorized reproduction, duplication, or replication of any finished or work-in-progress (WIP) images for resale or profit from the commission is strictly prohibited unless a commercial fee is paid. You can only sell the product for more than the paid price if it comes with other parts that I have not made and consequently increase its value.

Shipping

Shipping costs are not included in the given quote.
The client is responsible for any shipping fees of physical products unless otherwise stated on the listing of a premade product.
The client is responsible for the consideration and payment of postal insurance or express post.
All products are generally shipped with Australia Post. If you have objection to this, please notify me. If we decide to use a different courier you must cover all fees as per usual.
I am no longer responsible for any of my products after it is handed over to the courier. I take no responsibility for lost, damaged or delayed shipments however I will try my best to sort out any of these situations with the client and will appropriately package the product/s.
Con pickups are generally not offered but feel free to ask. Local pickups may be available but again please discuss this with me.

Repairs

A repair warranty is offered for six months on custom commissions over $500 aud. This only covers instances that directly affect usability. This does not include small seams or small mistakes such as hot glue marks. Please contact me first with information and photos so we can discuss the problem first.
The client is responsible for covering any shipping costs associated with repairs. This includes the optional insurance and express post.
Warranty does not cover any damage or loss of the product by the courier or shipping company. The same shipping guidelines apply when sending the product to and back (see shipping section above)
Items submitted for repairs must be clean, odor free, and not have any alterations made. If any alterations have been made the warranty will be voided and the product will be sent back. This does not include normal maintenance/repairs done by yourself or another person but please notify me first.
If you use the product in a way that is not for its intended use (worn sensibly as a costume), your warranty will also be voided.
Alterations made without permission may result in blacklisting

Privacy policy

When you utilize our services or make a purchase from my store, your data (including name, contact details, and shipping address) is securely stored on a password protected computer for private use only
Any details that I collect about you are only for the purpose of contacting you regarding your commission or purchase.
Your personal details will not be shared, sold, or traded to any third parties. Exceptions to this include situations where sharing is:
Requested by the Australian Taxation Office (ATO) to verify payment records and business income

Disclaimers

I bear no responsibility for any injury or harm resulting from the use or play of any product received from me. They are only intended to be safely used as costumes, plushies or household items.
I am not accountable for ill-fitting costumes, accessories, or any items incorrectly sized due to inaccurate measurements, recommendations, or improperly constructed DTDs provided by you, the customer.
My work is completely handmade. There may be imperfections and errors. I will try my best to ensure the product is as professional as possible. My work is not perfect however this should not impact the ability to use the product for the intended purpose. Please be understanding of this.

TERMS OF SERVICE

Preparing to commission

You must be 17 years of age or older to commission me. I will very rarely make special exceptions. This excludes premades or other items on my online store.

You must have a detailed, high-quality reference sheet of your character for your quote application. This must include at least a front view and back view of your character, but an additional side view is preferred.

If you would like an artistic liberty commission, please contact me first as the process will differ.

Proper quote applications to be made to my email and are commission applications.

Reference sheets cannot be hand-drawn and must be a digital and readable file (such as .jpeg or .png format)

You can use the quote calculator on my website for a relatively accurate estimate of your commission cost without actually applying for a commission.

The quote calculator is separate from applications and are simply an estimation of the total cost.

Emailing me for a proper quote means that you are applying for a commission however does not guarantee a slot. But you must be prepared in the case that I will accept your commission.

I have the right to turn down or accept any application due to a variety of factors such as what I'd like to make, availability and accessibility of materials, and design of your character.

I do not currently take NSFW commissions.

Payment and refunds for custom commissions

All quote estimates are in Australian Dollars (AUD$)

All payments are to be made only in Australian Dollars (AUD$), preferably via PayID or bank transfer. If you would like to pay through PayPal the total cost of your commission will incur an additional 3% fee. If you would like to pay through Etsy the total cost will incur an additional 14% fee.

You may use my quote calculator to get a relatively accurate idea of your commission cost. Upon emailing me for a proper quote you are applying for a commission and should hence be prepared if I contact you about taking on your commission.

You must pay a 30% deposit of the total quoted price before any type of commission is to be started. If I have accepted your commission but not received the 30% deposit within one week, your commission may be rejected completely. Please be prepared when contacting me to apply for a commission.

Unless requested before starting on your commission with materials not yet purchased (and within reason of the client) the 30% deposit is non-refundable. If I have already purchased materials you will only receive a 20% refund of the deposit. After that, there are no refunds for the deposit.

You must have an appropriate and significant reason if you cancel a commission or you will be blacklisted from commissioning me in the future.

If your commission is worth over $500 AUD and paid in full, you will receive a 5% discount off the estimated quote. This does not apply to small parts under $500.

If you are only commissioning small parts under $500 (hands, tail, etc) payment plans may not be applicable but vary from product to product.

I will likely accept payment plans up to three months however longer payment plans may only be applicable with a higher item cost depending on the circumstances.

After I have received 30% of the total cost, I will start the commission process. Payments will still be due as per the payment plan we have agreed on until paid in full. I will provide an estimated completion date accordingly.

If you need your commission completed by a certain time, deadline fees may apply and can be discussed. I may refuse deadlines that are not appropriate for my capabilities.

In the event that a commission must be cancelled as a result of my own personal reasons (e.g. life circumstances, injury) you will be fully refunded. This includes the deposit that is typically non-refundable.

Refunds do not include any transaction fees that may apply (however you will be notified in the unlikely case that transaction fees are involved during a purchase or a commission.​​

Such rules do not apply to deposits or full payments on premade items. You have the ability to receive a full refund on these items if they have not already been shipped. However, without an appropriate reason you may be blacklisted from future purchases or commissions.

​

​

Moral of the story, please strive to make your payments on time and majority of these statements won't apply to you.

During the commission process

I will strive to regularly update you with work in progress pictures through private communication after I have started the commission, but please be patient.

Please notify me of anything specific you may want in your commission that may not be clear on the reference sheet. Please remain sensible. (E.g. similar shape to another head made by me, longer fur in a particular area, larger eyes)

Please remember I am a human and cannot make extremely technical changes. I will still strive to do my very best to meet your needs.

If you have not noted an additional feature in your quote this may incur additional charges.

I retain the right to post work in progress images on any of my public business pages on social media.

Rights of use for myself and the client

I retain copyright for any work I make

I am able to use images from commissions or anything I create for business purposes, such as posting on social media or examples of my work

Custom commissions are intended for personal use only. This means you cannot use my work for commercial use whatsoever.

You are prohibited from using my work for NFTs, crypto, or other forms of monetary gain. This may exclude cases of individual content creation such as YouTube or TIkTok videos.

Shipping

Shipping costs are not included in the given quote.

The client is responsible for any shipping fees of physical products unless otherwise stated on the listing of a premade product.

The client is responsible for the consideration and payment of postal insurance or express post.

All products are generally shipped with Australia Post. If you have objection to this, please notify me. If we decide to use a different courier you must cover all fees as per usual.

I am no longer responsible for any of my products after it is handed over to the courier. I take no responsibility for lost, damaged or delayed shipments however I will try my best to sort out any of these situations with the client and will appropriately package the product/s.

Con pickups are generally not offered but feel free to ask. Local pickups may be available but again please discuss this with me.

Repairs

The client is responsible for covering any shipping costs associated with repairs. This includes the optional insurance and express post.

Warranty does not cover any damage or loss of the product by the courier or shipping company. The same shipping guidelines apply when sending the product to and back (see shipping section above)

Items submitted for repairs must be clean, odor free, and not have any alterations made. If any alterations have been made the warranty will be voided and the product will be sent back. This does not include normal maintenance/repairs done by yourself or another person but please notify me first.

If you use the product in a way that is not for its intended use (worn sensibly as a costume), your warranty will also be voided.

Alterations made without permission may result in blacklisting

Privacy policy

When you utilize our services or make a purchase from my store, your data (including name, contact details, and shipping address) is securely stored on a password protected computer for private use only

Any details that I collect about you are only for the purpose of contacting you regarding your commission or purchase.

Your personal details will not be shared, sold, or traded to any third parties. Exceptions to this include situations where sharing is:

Requested by the Australian Taxation Office (ATO) to verify payment records and business income

Disclaimers

I bear no responsibility for any injury or harm resulting from the use or play of any product received from me. They are only intended to be safely used as costumes, plushies or household items.

I am not accountable for ill-fitting costumes, accessories, or any items incorrectly sized due to inaccurate measurements, recommendations, or improperly constructed DTDs provided by you, the customer.

My work is completely handmade. There may be imperfections and errors. I will try my best to ensure the product is as professional as possible. My work is not perfect however this should not impact the ability to use the product for the intended purpose. Please be understanding of this.

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Thank you for reading and understanding my terms of service and I look forward to working with you!

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Refunds do not include any transaction fees that may apply (however you will be notified in the unlikely case that transaction fees are involved during a purchase or a commission.